Terms and Conditions of Use mywinbox – Rights & Responsibilities Malaysian Users

Welcome to mywinbox, an online gaming platform built exclusively for Malaysian users. These Terms and Conditions ("Terms") govern the relationship between you ("User") and mywinbox ("Platform", "us") regarding your use of all services, games, and features available on the mywinbox website.

By registering an account, making a deposit, playing any game, or accessing any part of the mywinbox platform, you are deemed to have read, understood, and agreed to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, you are advised not to use mywinbox's services.

These Terms constitute a valid and binding agreement between you and mywinbox. They complement and should be read together with Privacy Policy and policy Responsible Gaming ours. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.

To use mywinbox services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and while using the platform.
• Have full legal capacity to enter into binding agreements.
• Not appearing on any list of individuals prohibited from participating in gambling activities under any applicable law or regulation.
• Not accessing the mywinbox platform from any region or jurisdiction where online gambling is explicitly prohibited.
• Act on your own behalf and not as a representative or agent of any third party.

Mywinbox reserves the right to request proof of age at any time. If a user is found to be under 18 years of age, all funds in the account will be forfeited and the account will be closed immediately without any compensation.

Each user is only permitted to have one (1) active account at mywinbox. Multiple account registrations are strictly prohibited and will result in the closure of all associated accounts and a balance freeze.

During registration, you are required to provide accurate, complete, and up-to-date personal information including your full name, identification card number, date of birth, phone number, and a valid email address. False or inaccurate information may result in your account being suspended or closed.

The identity verification (KYC) process is mandatory for all mywinbox users before the first withdrawal is approved. Required documents may include:

• Malaysian Identity Card (MyKad) — front and back
• Bank statement or proof of address dated within the last 3 months
• Selfie holding your identification document (if required)

You are solely responsible for maintaining the confidentiality of your mywinbox account password. mywinbox will not be held liable for any losses arising from unauthorised access resulting from your failure to safeguard your login credentials.

Mywinbox supports a variety of deposit methods suited for Malaysian users, including online bank transfers (FPX), local digital wallets, and other payment methods displayed on the deposit page. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Limit: The minimum deposit is RM 10. Maximum deposit limits vary depending on your chosen payment method and account verification level. Limits may be updated from time to time in accordance with platform policy.

Withdrawal Processing: Approved withdrawal requests are processed within 15 to 30 minutes on business days. Withdrawals may only be made to a Malaysian bank account registered under the same name as your mywinbox account.

• Minimum withdrawal: RM 30
• Daily maximum withdrawal: subject to account level and KYC verification status
• Withdrawals to third-party accounts are strictly prohibited
• Mywinbox reserves the right to request additional verification before approving large withdrawals

All deposits made to the mywinbox platform are for gaming entertainment purposes only. mywinbox is not responsible for any charges or fees imposed by your bank or payment provider.

Mywinbox offers a variety of bonuses and promotions from time to time to reward our loyal players. All promotional offers are subject to the terms and wagering requirements clearly stated on the Promotions ours.

General principles that apply to all mywinbox bonuses:

• Bonuses may only be claimed once unless otherwise stated in the relevant bonus terms.
• Wagering requirements must be met within the specified timeframe before withdrawals are permitted.
• Mywinbox reserves the right to void any bonus obtained through illegitimate means or abuse of the promotions system.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• Using multiple accounts to obtain duplicate bonuses is considered fraud and will result in action being taken.

Mywinbox reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. mywinbox's decisions regarding all bonus claims are final.

All games available on mywinbox – including slots, live casino, bingo, sports betting, and other games – have their own specific rules displayed within the game interface. Users are responsible for understanding the rules of each game before playing.

Mywinbox uses an independently certified Random Number Generator (RNG) system to ensure fairness in every slot and table game. For live casino games, rounds are conducted by trained live dealers under strict supervision.

The Return-to-Player (RTP) value for each game is displayed transparently on the game information page. RTP is a long-term measure and does not guarantee winnings for any individual session.

• Completed game outcomes are final and cannot be disputed unless verifiable evidence of a technical failure exists.
• In the event of a technical disruption during gameplay, the bets involved will be returned to the player's account.
• Mywinbox reserves the right to void any bets suspected of involving fraud or exploitation of system bugs.

The following activities are strictly prohibited on the mywinbox platform and may result in immediate account closure, balance freeze, and legal action:

• Bot & Automated Software Usage: The use of any software, scripts, or automated tools to play or interact with the platform is strictly prohibited.
• Money Laundering: Using the mywinbox platform to transfer, conceal, or process illegally obtained funds is a criminal offence.
• Identity Fraud: Registering under another person's identity or providing false information is strictly prohibited.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in Live Casino games or poker.
• System Exploitation: Seeking or exploiting any bugs, technical vulnerabilities, or system weaknesses in mywinbox for unauthorized gain.
• Multiple Accounts: Registering or managing more than one mywinbox account.

Mywinbox reserves the right to suspend or close any user account at any time with or without prior notice if there is reasonable cause, including but not limited to violations of these Terms and Conditions, suspicious activity, or requests from relevant authorities.

Users may also request to close their own account by contacting the mywinbox customer support team. Account closure requests will be processed within 3–5 business days. Eligible balances will be returned once all checks are completed.

In the event of account closure due to a Terms violation, mywinbox reserves the right to forfeit all or part of the account balance depending on the nature and severity of the breach.

Users who choose to self-exclude through the programme Responsible Gaming we cannot reopen the account until the selected self-exclusion period has ended.

Mywinbox takes user privacy seriously. All personal data collected during registration and use of the platform is processed in accordance with Privacy Policy ours, which complies with the provisions of the Malaysia Personal Data Protection Act 2010.

Your data is protected with 256-bit SSL encryption across all communication channels. mywinbox will not sell, rent, or share your personal data with third parties for marketing purposes without your consent, except as stated in the Privacy Policy or as required by law.

By using the mywinbox platform, you consent to the collection and processing of your personal data for the purposes of:

• Identity verification and KYC compliance
• Processing financial transactions
• Delivery of gaming services and customer support
• Sending promotional information (if you have consented)
• Fraud prevention and platform security

Mywinbox is committed to resolving every complaint fairly and transparently. If you have any complaint or claim relating to our platform, please follow the procedure below:

• Step 1: Contact the mywinbox customer support team via Live Chat, available 24/7, or through our official email.
• Step 2: Provide full details of your complaint, including your account number, the date of the incident, and any supporting evidence.
• Step 3: Our team will review your complaint and respond within 3–5 business days.
• Step 4: If a complaint cannot be resolved at the support level, it will be escalated to management for further review.

Mywinbox decisions regarding all game disputes involving technical failures or game outcomes are final once the investigation is complete. mywinbox is not liable for any losses resulting from internet service disruptions on the user's end.

Mywinbox services are provided "as is" without any express or implied warranties. mywinbox does not guarantee that the platform will always be free from technical disruptions, errors, or malware.

To the extent permitted by Malaysian law, mywinbox's total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

Mywinbox is not liable for:

• Indirect, consequential, or special damages arising from use of the platform
• Game outcomes generated by a certified, legitimate RNG
• Internet service failure or equipment issues on the user's end
• Acts or omissions of third-party service providers
• Loss of opportunity, anticipated profits, or reputational damage

Mywinbox reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform, unless a specific effective date is stated otherwise.

We will endeavour to notify users of material amendments via in-platform notices or email. However, it remains your responsibility to review these Terms periodically. Continued use of the mywinbox platform following any amendment constitutes acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation before being referred to a court of competent jurisdiction in Malaysia.